How to receive and return your order.

No surprises at checkout or with returns. Here's everything you need to know.

Shipping

Free shipping on orders over €60. Peninsula only at this stage.

Processing time: 24–48 business hours after payment confirmation.

Transit time: 24–72 business hours depending on the carrier.

You will receive a tracking email once your order ships.

Returns

Legal right of withdrawal: 14 days from receipt. Email hello@ellevera.eu.

90-day warranty: see full terms and conditions at /warranty.

Product damaged in transit: photo + email within 14 days. Reshipment or refund at no cost.

Refunds

Within 5–10 business days to the same payment method used.

Contact for issues.

Email us at hello@ellevera.eu. No phone line available.